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If your microphone doesn't work, the sound is too low, or other microphone audio issues occur, troubleshoot until the issue is resolved.
Check the microphone hardware function
Make sure the microphone has power, is turned up, and correctly connected to the computer.
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If the microphone operates on battery power, make sure the batteries are correctly seated and functional. If the microphone operates on external power, make sure all power connections are secure and the power cord is connected to a power source.
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If the microphone has a volume control, make sure it is turned up half way.
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Disconnect the microphone from the computer.
CAUTION:
Always follow the manufacturer's instructions for disconnecting USB devices from the computer. Some USB devices must be turned off and/or ejected before they are disconnected from the computer. Other USB devices support the Windows Safely Remove Hardware feature.
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Make sure the microphone connector is compatible with your computer.
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USB connectors support microphones, headphones, and combined headsets with a microphone.
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Jack connectors with four pins support microphones, headphones, and combined headsets with a microphone. Jack connectors with three pins are for microphones only.
Note:
Using an adapter for jacks not compatible with HP computers might affect audio quality. This does not mean that your computer has a problem.
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Locate the correct computer port for your microphone.
Note:
Desktop computers: Use a port on the back of the computer (the ports attached directly to the motherboard).
Notebook computers: Use a port on the notebook itself (do not use a docking station).
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USB ports work with 2.0 and 3.0 USB devices.
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Digital jack ports display a headset with microphone icon
, and support headsets, headphones, and microphones. Older computers might have individual ports for a microphone
and headphones . Identify the port using the icon next to it. -
Analog jack ports on desktop computers are color coded. Common colors are pink (mic) for microphones, green (out) for headphones, and blue (in) for sound producing devices such as DVD players.
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Connect the microphone to the correct port on the computer and then try to use it. For USB microphones, you can also try connecting the microphone to a different USB port on the computer.
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Connect the microphone to another device, such as another computer, and then try to use it.
, and support headsets, headphones, and microphones. 
and headphones 
. Identify the port using the icon next to it. 
Update the audio driver in Device Manager
An old audio driver can cause devices to function incorrectly. Check for and install audio driver updates.
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Connect to the internet.
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In Windows, search for and open Device Manager.
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Double-click Sound, video and game controllers.
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Right-click the name of the sound hardware, and then select Update driver.
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Select Search automatically for updated driver software, and then wait for Windows to search.
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If a software update is available, let Windows install it.
Run Windows Update
Running Windows Update installs operating system, software and driver updates that apply to your computer.
Run Windows Update
Update your Windows 11 or Windows 10 computer using Windows Update.
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In Windows, search for and open Check for updates.
If there are any available updates, they begin automatically.
(Video) Fix Microphone Not Working on Windows 10Note:
To download and install optional updates, use the following instructions for your operating system:
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In Windows 11, select Advanced options > Optional updates, select the updates that you want to install, and then click Download & install.
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In Windows 10, select View all optional updates, select the updates that you want to install, and then click Download and install.
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After the updates install, restart your computer when prompted.
Run Windows Update (Windows 8, 7)
Update your Windows 8 or 7 computer using Windows Update.
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In Windows, search for and open Windows Update.
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Click Check for updates.
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Select updates to install.
Note:
HP recommends selecting both the Important and the Recommended updates.
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Important updates are important to the health of your computer. To install only important updates, click Install Updates.
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Optional updates are not required but are recommended. To select from all available updates, click optional updates are available.
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After the updates install, restart your computer when prompted.
Use the Windows audio troubleshooting tool
The Windows audio troubleshooting tool automatically finds and fixes many computer issues.
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In Windows, search for and open Control Panel.
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Select Troubleshooting.
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Under Hardware and Sound, select Troubleshoot audio recording.
If a window displays prompting you for an administrator password or confirmation, type the requested credentials.
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The Sound troubleshooter opens. Click Next. The troubleshooter checks the audio service status.
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Select the device you want to troubleshoot, and then click Next.
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Follow the on-screen instructions and make any changes suggested by the troubleshooter. When done, close the troubleshooter.
Advanced microphone troubleshooting
If your microphone still doesn't work after trying the basic troubleshooting methods, try these advanced steps until the issue is resolved.
Configure the sound settings
Adjust Windows sound settings so that the computer recognizes and works with the microphone. Test the microphone after each adjustment to see if the issue resolves.
Open Windows Sound settings to troubleshoot a recording device
Open Windows Sound settings to troubleshoot a microphone or other audio device.
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Disconnect all audio devices from the computer except the device you are troubleshooting.
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In Windows, search for and open Control Panel, and then select Sound.
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Click the Recording tab in the Sound window.
Make sure the computer recognizes the microphone
Adjust sound settings so the computer detects and works with the microphone.
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On the Sound window Recording tab, right-click an empty area of the window, and then click Show Disabled Devices and Show Disconnected Devices.
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If the microphone is listed as Currently unavailable or Not plugged in, disconnect it, and then reconnect it to the port.
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If the microphone you want to use displays an encircled down arrow
the device is disabled. To enable the device, right-click the device name, and then select Enable. -
Click OK, and then test the microphone by speaking into it.
Check the gray bars next to the device name. Green bars indicate that the device is active and an audio signal is passing through the microphone port.
the device is disabled. To enable the device, right-click the device name, and then select 
Set the default audio device
When troubleshooting, set the microphone as the default audio device.
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On the Sound window Recording tab, select the microphone you want to use, click Set Default, and then click OK.
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Test the microphone by speaking into it.
Check the gray bars next to the device name. Green bars indicate that the device is active and an audio signal is passing through the microphone port.
Check the microphone volume and mute settings
Make sure the microphone volume is turned up and not muted when troubleshooting.
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On the Sound window Recording tab, select the microphone you are troubleshooting, and then click Properties.
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In the Properties window, click the Levels tab.
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If the Mute button
displays, click it to turn off mute. The volume button should display as a blue speaker icon . -
Use the slider bar to raise the microphone recording level to at least 75, and the Microphone Boost level (if available) to +20.0dB.
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Click OK to save your changes.
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Disconnect and reconnect the microphone, and then test the microphone recording level.
If the microphone recording level is too low, repeat the steps to change the microphone level to 100, and the Microphone Boost level (if available) to +10.0dB.
displays, click it to turn off mute. The volume button should display as a blue speaker icon 
. Disable audio enhancements
Sometimes turning off sound enhancements can resolve issues with the microphone.
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On the Sound window Recording tab, select the microphone you are troubleshooting, and then click Properties.
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Open the Enhancements tab, and then select Disable All Sound Effects.
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Click OK to save your changes.
Change the audio recording format
Using a different default audio format might resolve the microphone issue.
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On the Sound window Recording tab, select the microphone you are troubleshooting, and then click Properties.
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On the Advanced tab, select any of the 16-bit options in the list.
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Click OK to save your changes.
Resolve microphone issues when running more than one app
Microphone problems can occur when running more than one application at a time. For example, talking on a headset while playing an online game.
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On the Sound window Recording tab, select the microphone you are troubleshooting, and then click Properties.
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Select the Advanced tab, and then clear the check box next to Allow applications to take exclusive control of this device.
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Click OK to save your changes.
Microphone stops working after a webcam or USB microphone is installed
When you install a new USB device that includes a microphone, such as a webcam, the new device might become the default audio recording device. You can change the default recording device in Windows.
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In Windows, search for and open Control Panel, and then select Sound.
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Click the Recording tab on the Sound window.
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Select the microphone you want to use, click Set Default, and then click OK.
Microphone does not work with Skype or other Internet software
If the microphone is not working with Skype, change the default microphone to resolve the issue.
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In Windows, search for and open Control Panel, and then select Sound.
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Click the Recording tab on the Sound window.
(Video) Fix Microphone Problems in Windows 10 | HP Computers | HP Support -
Select the microphone you want to use, click Set Default, and then click OK.
Bang & Olufsen microphone does not record unless you are directly in front of the PC
With the Bang & Olufsen audio microphone, the microphone does not recognize or record voice unless the speaker is sitting directly in front of the computer. Change the input setting to resolve the issue.
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Open the Bang & Olufsen Audio application, and then select Input.
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To reduce background sounds and optimize the microphone for multiple voices, select Multiple voices.
The Multiple voices setting has a wider range than the Only my voice setting.
Troubleshoot microphone USB connections
If your computer does not detect the USB microphone, or the microphone does not work correctly, troubleshoot the USB connection and the USB ports on the computer. Test the microphone each time you make changes to see if the issue is resolved.
Before troubleshooting, disconnect all USB devices from the computer except a USB mouse and keyboard (if in use). This includes hubs, thumb drives, printers, and cameras.
CAUTION:
Always follow the manufacturer instructions for disconnecting USB devices from the computer. Some USB devices must be turned off and/or ejected before they are disconnected from the computer. Other USB devices support the Windows Safely Remove Hardware feature.
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Notebook computers: Use USB ports on the notebook itself. Do not use a USB port replicator (such as a docking station or USB hub).
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Desktop computers: Use USB ports on the back of the computer (the ports attached directly to the motherboard).
Install USB device manufacturer software
If the USB device comes with software, follow the manufacturer instructions to install it.
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Disconnect the USB device from the computer.
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Install the software according to the manufacturer instructions.
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Reconnect the USB device.
Troubleshoot the USB microphone with Device Manager
You might be able to troubleshoot the microphone problem using Device Manager. Depending on how your microphone displays in Device Manager, you might need to reinstall the driver or take some other action to resolve the issue.
In Windows, search for and open Device Manager, and then double-click Audio inputs and outputs to expand the list. Find your microphone in the list of devices to begin troubleshooting.
Your USB microphone could display in Device Manager by the name of the device, as Unknown Device, or Other Device. Also, the microphone might not display at all.
If the device name displays in Device Manager
If your USB device is listed in Device Manager by its name, the USB ports and basic plug-and-play are working correctly. There is a physical problem with the device or there is an issue with the device drivers.
Restart the computer
If your USB device is listed in Device Manager by its name, restarting the computer might resolve the issue.
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Disconnect the USB device from the computer.
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Restart the computer, and then reconnect the device.
Uninstall and reinstall the USB device software
If your USB device is listed in Device Manager by its name, reinstalling the manufacturer software might resolve the issue.
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Disconnect the USB device from the computer.
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Uninstall the device software.
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Reinstall the software per the manufacturer instructions.
Uninstall and reinstall the USB microphone
If your USB device is listed in Device Manager by its name, uninstalling and then reinstalling the device might resolve the issue.
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Connect the USB device to the computer.
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In Device Manager, right-click the name of the device, and then select Uninstall.
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Click Uninstall on the confirmation window that opens.
If Delete the driver software for this device displays, check the box next to it.
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Restart the computer, and then reinstall the device per the manufacturer instructions.
If Unknown Device displays in Device Manager
If your USB device is listed in Device Manager as Unknown, a driver is not installed or is not set up correctly. To correct the problem, uninstall and reinstall the device driver.
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In Device Manager, right-click Unknown Device, and then select Uninstall.
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Click Uninstall on the confirmation window that opens.
(Video) Fix HP Computer Has No Sound in Windows 11 | FIX Sound Problems On HP [Tutorial]If Delete the driver software for this device displays, check the box next to it.
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Restart the computer, and then reinstall the device per the manufacturer instructions.
If Other Device displays in Device Manager
If your USB device is listed in Device Manager as Other Device, the USB ports are working but device drivers need to be installed. To correct the problem, install the USB driver.
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Disconnect the USB device from the computer, and then wait 20 seconds.
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Install the driver per the manufacturer instructions.
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Reconnect the device to the computer.
If the USB device does not display in Device Manager
If your USB device does not display in Device Manager, Windows does not detect it. There might be a problem with the USB port or a USB root hub. To correct the problem, first try a different USB port. Then, if necessary configure or uninstall USB root hubs.
Try a different USB port
If Device Manager does not list your USB device, there might be a problem with the USB port. Connect the USB device to a different port on the computer.
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Disconnect the device from the USB port on the computer.
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Connect the device to a different USB port on the computer.
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Wait 5 seconds, and then check Device Manager to see if the device name displays.
Check the USB root hub properties
If the USB device does not display in Device Manager, there might be a power requirement issue. Check the USB root hub properties.
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Disconnect the USB device from the computer, and then restart the computer.
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Connect the device and wait 5 seconds. If the device is not recognized, disconnect it.
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In Windows, search for and open Device Manager, and then double-click Universal Serial Bus Controllers to expand the list.
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Double-click a USB Root Hub, click the Power tab, and then click Power Properties (if it is available). Devices that are attached to the hub display, along with the power they require.
Note:
The Power tab displays only in USB 2.0. There is no Power tab in USB 3.0.
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Review the power properties of each USB root hub. If the total Power Required exceeds the Total power available for a hub, remove a device on that hub to reduce the Power Required number.
Note:
If the total Power Required is over 500 mA, remove the devices and use a powered hub.
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Connect the USB device and wait 5 seconds. Check Device Manager to see if the device name displays.
Uninstall USB root hubs
Uninstalling USB root hubs causes the computer to reinstall them when you restart the computer.
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Disconnect all USB devices connected to the computer except a USB mouse and keyboard (if in use). This includes hubs, thumb drives, printers, and cameras.
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In Windows, search for and open Device Manager.
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Double-click Universal Serial Bus Controllers to expand the list.
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Right-click the first USB Root Hub in the list, then select Uninstall.
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Click OK to confirm.
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Continue uninstalling all USB root hubs listed.
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Close Device Manager, and then restart the computer.
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If the USB device came with software and it was not previously installed, install the software now, following the manufacturer instructions.
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Reconnect the USB device to the computer.
USB 2.0 device does not work in USB 3.0 port
Some USB 2.0 devices do not work in USB 3.0 ports. To fix this, uninstall the USB 3.0 driver in Device Manager.
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In Windows, search for and open Device Manager.
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Double-click Universal Serial Bus Controllers to expand the list, and then locate the USB 3.0 root hubs.
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Right-click the USB 3.0 Root Hub, and then click Uninstall.
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FAQs
HP PCs - Microphone troubleshooting (Windows 10)? ›
Make sure apps have access to the microphone
If your microphone isn't detected after updating Windows 10, you may need to give your apps permission to use it. To let apps access the microphone, select Start ,then select Settings > Privacy > Microphone . Select Change, then turn on Allow apps to access your microphone.
Make sure apps have access to the microphone
If your microphone isn't detected after updating Windows 10, you may need to give your apps permission to use it. To let apps access the microphone, select Start ,then select Settings > Privacy > Microphone . Select Change, then turn on Allow apps to access your microphone.
Windows 10 has a built-in troubleshooter that will try to find and fix problems with recording audio automatically. To access it, head to Settings > Update & Security > Troubleshoot. Select the “Recording Audio” troubleshooter, click “Run the Troubleshooter,” and follow the instructions on your screen.
How do I turn on the microphone on my HP laptop Windows 10? ›Here's how: Select Start > Settings > Privacy > Microphone . In Allow access to the microphone on this device, select Change and make sure Microphone access for this device is turned on.
Why is my internal microphone not working? ›Follow these steps to check this: a) Right click on the volume icon and select “Recording devices”. b) Now, right click on an empty space and select, “Show disconnected devices” and “Show disabled devices”. c) Select “Microphone” and click on “Properties” and make sure that the microphone is enabled.
Why isn't my microphone working on my HP? ›Connect the microphone to the correct port on the computer and then try to use it. For USB microphones, you can also try connecting the microphone to a different USB port on the computer. Connect the microphone to another device, such as another computer, and then try to use it.
How do I reset my microphone and sound settings on Windows 10? ›- Press Win + I to open the settings menu. ...
- In the System menu, click on Sound.
- Select Volume mixer.
- Look for the Reset sound devices and volumes for all apps to the recommended defaults, and select Reset.
- Make sure your microphone is connected to your PC.
- Select Start > Settings > System > Sound.
- In Sound settings, go to Input and under Test your microphone, look for the blue bar that rises and falls as you speak into your microphone.
Settings. Tap Site Settings. Tap Microphone or Camera. Tap to turn the microphone or camera on or off.
How do I unmute my F8 key? ›To unmute the computer, tap the microphone button. If the light does not go away you may also need to press the “fn” key at the bottom left of the keyboard and then press the F8 key. If that does not solve your issues, you may want to check your computer's privacy settings. You can do this by going to Windows settings.
Does HP have built in microphone? ›
Yes the microphone is built in to the laptop.
Where is microphone in Device Manager? ›In Computer Management windows, click on Device Manager on the left sidebar. Expand the Audio inputs and outputs category. Locate your microphone from the list of devices.
What is the microphone key on HP laptop? ›The amber LED on the F8 key indicates the microphone is muted. You likely muted it by (inadvertantly) pressing Fn and F8 together. To clear it, Press and Hold down Fn (Function) and press F8 again. If that does't clear it, press and hold down both the Function (Fn) and the Windows logo keys together, then press F8.
How do I get my microphone to work again? ›- Check if Your Case Is Blocking the Mic. ...
- Restart and Check for Updates. ...
- Clean Your Phone's Microphone. ...
- Configure Your Sound Settings. ...
- Check for Third-Party App Interference. ...
- Take It to a Technician.
- Open the Control Panel.
- Click Hardware and Sound.
- Click Sound.
- Click Recording.
- Click your microphone.
- Click Set Default.
- Go to Control Panel > Hardware and Sound.
- Click Sound > Recording.
- Right-click the microphone and select Properties.
- Click Levels. If you see a red circle with a line through it on or around the microphone, click it to enable the mic.
- Connect to the internet.
- In Windows, search for and open Device Manager.
- Double-click Sound, video and game controllers.
- Right-click the name of the sound hardware, and then select Update driver.
Restart your computer. In Windows, type find and fix audio into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems. Select Find and fix audio playback problems or Find and fix audio recording problems, and click Next.
How do I reset my microphone driver Windows 10? ›Navigate to Audio inputs and outputs. Right-click on your audio source name and click Uninstall Device. Once it's been removed, right-click on Audio inputs and outputs and select Scan for hardware change. This action should re-install your inbuilt drivers.
How do I enable my default microphone in Windows 10? ›A simple way to set the default microphone in Windows 10 is by using the Settings app. Open Settings by pressing Windows + I and then click on System. Next, click or tap on Sounds in the left pane, then look for the Input section. Here, you can see the default microphone for the whole system.
Why is my Realtek audio not working Windows 10? ›
Update Realtek High-Definition Audio on Windows 11 and 10
Common sound problems on Windows are outdated, corrupt, or missing drivers. To fix this issue, downloading and installing the latest driver is recommended. This can be done either manually or automatically.
To record audio or talk to people on the internet, you'll have to turn on your Windows 10 or 11 PC's built-in microphone (if it has one). You can activate it for all your apps or specific ones using Settings.
How do I test my microphone mic? ›Go to the bottom right corner of your screen→ Right-click on “Audio.” You can see the sound settings of your PC; scroll down till you see the “Test your microphone” option. Below the option, click on Troubleshoot and start detecting what's wrong with your microphone.
How do I unmute my microphone? ›On iOS and Android mobile devices, you can mute or unmute your microphone even when you are not in Circuit or your device is locked. You need just to tap the microphone icon in the active call notification that is shown in your device's notification center and lock screen.
Do I need drivers for my microphone? ›Do microphones need drivers to work properly in computers? Connecting a mic to a computer via an audio jack will not require a driver since the computer is set up to accept audio from the jack. USB mics require some sort of driver (often downloaded automatically).
How do I Update my audio and microphone driver? ›Usually, you can double-click a downloaded driver and it will install itself. If this doesn't work, right-click on the audio driver in Device Manager and select Update driver. Then, select Browse my computer for drivers, navigate to where you downloaded the new driver, and select it.
What keys do I press to unmute? ›To quickly unmute, hold down the keys Ctrl+Spacebar (Windows) and Option+Spacebar (Mac). Release keys to go back to muted state again.
Which function key is mute? ›For example, to turn off the sound: Fn + (F2) Press and hold down the Fn key, then press the F2 key. Some keyboard functions can only be used while Windows is running.
What is the F4 button on the microphone? ›The Mute Button For many dell computers, Fn+F4 toggles muting the mic. If you have a light on that key (or whichever key has a blue mic with an X icon), hold Fn and tap F4. If the light stays on, your computer has Fn lock enabled, so simply hit F4 instead.
Why did my system mute my mic? ›If sound keeps being muted, perhaps your system volume has been set to Mute unknowingly. More likely, either the internal microphone or the external one has been disabled — which would prevent sound from coming through that device. Other improper sound settings can have a similar effect.
Why is my mic not unmuting? ›
Check the Microphone Properties (Win & Mac)
Shift to the Recording tab at the top. Choose the default microphone device and then click on the Properties button at the bottom right. Now, navigate to the Levels tab. If the volume icon shows your mic is muted, please click on it to unmute microphone.
Check for Loose Connections
As you already know, a loose connection can lead a mic to become quiet. So, if the mic is not offering desired output, start by checking the connections. If you are using a corded mic, check if the mic is properly connected with your PC or the electric output.
But where is the microphone? The microphone is embedded in a pinhole on your device. For phone-type devices the microphone is at the bottom of the device.
How do I mute my microphone on my HP computer? ›- Right-click on the start button and select device manager.
- Expand the audio inputs and outputs from the device manager. You will see your microphone on the list.
- Right-click on it and select disable. From the dialog box that pops up, click on "Yes" to disable the microphone.
Make sure that the microphone or headset is connected correctly to your computer. Make sure that the microphone is positioned correctly. Increase the volume of your microphone.
Where are microphone settings? ›- Tap Settings.
- Tap Privacy.
- Tap App Permissions.
- Tap Microphone.
- Toggle all the apps listed to the green switch. If you only want to enable the microphone on some apps, choose to toggle them accordingly.
Internal microphones, as the name implies, are built into the body of a laptop, or the bezel of a computer monitor or laptop screen. You can find them by physically examining the hardware and looking for a few small holes that are close to one another.
How can I tell which app is using my microphone? ›When apps use your camera or mic, a green indicator will show at the top right corner of your screen. Swipe down and tap on the indicator. Tap once to check which app or service is using your camera or microphone.
How do I unmute my microphone on my HP laptop Windows 10? ›- On the Sound window Recording tab, select the microphone you are troubleshooting, and then click Properties.
- In the Properties window, click the Levels tab.
- If the Mute button displays, click it to turn off mute.
Integrated microphones are often found at the top of the display, especially when there is an embedded webcam directly next to the microphone. Look at the edges of the laptop's body. Some laptop models have an internal microphone above the keyboard, or just below the hinge.
Why is my mic not working on Zoom HP? ›
Make sure the cable connection with the microphone is fully inserted into the appropriate port. If Zoom fails to detect your microphone, unplug the device and plug it back in. If it's a bluetooth device, ensure that it is turned on and connected properly. Make sure that you are using a supported USB device for Zoom.
How do I unblock my microphone and camera on my HP laptop? ›- In Windows 10, go to: Start > Settings > Privacy > Camera. Start > Settings > Privacy > Microphone.
- In Windows 11, go to: Start > Settings > Privacy & security > Camera. Start > Settings > Privacy & security > Microphone.
Allow Access to Your Microphone
Press Windows + I to open settings. Go to System and click on Sound from the left bar. Click on Microphone privacy settings under Related Settings. Turn On the Slider under Allow apps to access your microphone.
- Right-click on the start button and select device manager.
- Expand the audio inputs and outputs from the device manager. You will see your microphone on the list.
- Right-click on it and select disable. From the dialog box that pops up, click on "Yes" to disable the microphone.
Check your connections. If possible, use a different audio connector cable and try plugging the mic into a different USB port on the same device. If it still doesn't work, try using it with a different computer. If your mic works with other devices, then the problem could be the ports on your Windows PC.
How do I get my microphone to work? ›- Check if Your Case Is Blocking the Mic. ...
- Restart and Check for Updates. ...
- Clean Your Phone's Microphone. ...
- Configure Your Sound Settings. ...
- Check for Third-Party App Interference. ...
- Take It to a Technician.
To unmute the computer, tap the microphone button. If the light does not go away you may also need to press the “fn” key at the bottom left of the keyboard and then press the F8 key. If that does not solve your issues, you may want to check your computer's privacy settings. You can do this by going to Windows settings.
How to fix access to the webcam or microphone was denied from the computer? ›Select Start > Settings > Privacy > Camera. In Allow access to the camera on this device, select Change and make sure Camera access for this device is turned on.
How do I know if my microphone is working Windows 10? ›- Make sure your microphone is connected to your PC.
- Select Start > Settings > System > Sound.
- In Sound settings, go to Input and under Test your microphone, look for the blue bar that rises and falls as you speak into your microphone.
Reset camera app on Windows 10
Step 1 On your PC, go to Settings > Apps > Apps & features > Camera. Step 2 Select Camera app and click Advanced options. Step 3 Click Reset.
What is the F4 key on laptop microphone? ›
The Mute Button For many dell computers, Fn+F4 toggles muting the mic. If you have a light on that key (or whichever key has a blue mic with an X icon), hold Fn and tap F4. If the light stays on, your computer has Fn lock enabled, so simply hit F4 instead.